FAQs

General FAQs

Do you offer monthly plans?

At this time, we only offer annual plans.

What’s your cancellation policy?

You can cancel Canopy anytime, no questions asked.

What’s your refund policy?

We offer a 7-day money-back guarantee on our Canopy subscriptions. If for any reason you don’t want to continue paying, email us at support@canopy.is within the window of purchase and we’ll refund you for the entire plan, no questions asked.

What’s your privacy policy?

We take privacy extremely seriously, and comply with GDPR. You can read our privacy policy in full here.

What if I have other questions?

Please contact us at support@canopy.is. We’d be happy to answer anything for you. 😊

Alternatively, you can always schedule a time to chat with us directly. We love to be as helpful to you as possible.

For Managers FAQs

Is this something I could get reimbursed by my employer?

Absolutely! Many organizations have an L&D or education budget that you can use to cover the cost of Canopy. Here are some tips on how to get Canopy reimbursed by your organization.

I know you used to offer public Events and Guides that I could purchase access to… Where can I get those?

Those resources are now included in Canopy, in order to provide the most comprehensive learning solution for leaders. To access them, along with the rest of the Canopy product, you can sign-up for free here.

I’m already a Canopy Perform customer, how can I add a Canopy subscription?

If you’re already a Canopy Perform customer, we’d be delighted to give you a chance to benefit from Canopy. Please email us here and we’ll add a free Canopy plan to your existing account, so you access everything all in one place. (Or, alternatively, you can use a different email address to sign-up for a separate Canopy account here at anytime.)

For Teams FAQs

How does your Canopy for Teams pricing work?

Canopy for Teams is our custom leadership training solution for organizations. Depending on your needs and number of managers, we’ll design a bespoke leadership training program for you that blends live learning with our on-demand platform. Please reach out to us here for a custom quote.

I have multiple managers I want to enroll in Canopy for Teams, is there volume pricing?

Absolutely. Canopy is especially beneficial for organizations who want to instill consistent frameworks organization-wide and have scalable on-demand leadership training. If you have 5+ managers, please reach out to us here for a custom quote.

Can I purchase Canopy for someone else?

Yes! As an account admininstrator, you can decide which users are subscribed to Canopy. You can add, remove, or swap users at any point.

Do you offer custom leadership training solutions for organizations?

Yes, definitely. We’ve trained over 30,000+ people over the past 8+ years — including building custom leadership training programs for organizations. If you’re interested in bringing custom version of our Canopy to your organization, reach out to us here and let us know roughly the extent of the customization you had in mind.