A bi-weekly newsletter on leadership, company culture, employee engagement and employee feedback by Claire Lew.

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Issue 4 Interview with Des Traynor, Co-founder of Intercom


Every few weeks, I ask one question to a founder, CEO, manager, or business owner I respect…

A chat with Des Traynor

Des Traynor is the Co-Founder of Intercom. He is also one of my favorite people to talk about building a product and growing a company (with 350+ people, no less!). In our interview, Des shares 3 things he wishes he would’ve learned earlier as a leader.

Transcript of the interview here


Latest leadership reads


Favorite reads

  • Seven questions for leaders
    “How often are you able to change your position?” Written by Seth Godin (this is one of my favorite Seth Godin pieces ever)

  • Ben Chestnut of MailChimp: Learn to Love the Job You’ve Got
    “It’s a hard thing for a manager to talk about independence when their job is to manage a team. But I don’t care if it’s hard. It’s a complicated concept, but you’re not going to be creative unless you’re recognized for your individuality.” Published in The New York Times

  • What makes a CEO ‘exceptional’?
    “Exceptional CEOs are twice as likely to have been hired from outside the company.” By Michael Birshan, Thomas Meakin, and Kurt Strovink, McKinsey Quarterly

  • How to Handle Chronic Complainers on Your Staff
    “It sounds like you’re missing a key fact here: You are their boss.” Written by Allison Green, published in Inc

  • This is Why People Leave Your Company
    “A really good CEO thinks about the bigger picture and realizes people have lives outside of work. That’s the number one way to prevent people from feeling like they might want to be somewhere else.”” Published by First Round Review


Just for fun


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