A bi-weekly newsletter on leadership, company culture, employee engagement and feedback by Claire Lew - CEO of Know Your Company.

All issues

Issue 3

The Heartbeat Interview

Every few weeks, I ask one question to a founder, CEO, manager, or business owner I respect…

One Question with Patrick Collison

As the CEO and co-founder of Stripe, a payments company processing billions of dollars each year, Patrick Collison shares with me what he wishes he learned earlier as a 28-year-old leader of an almost 900-person company.

Latest reads

Why Leaders Who Listen Achieve Breakthroughs

“High-reliability organizing expert Karl Weick discovered that sharing perspectives and experience are important vehicles for the organizational ‘sensemaking’ that reduces the risk of catastrophe.” Written by Elizabeth Doty, strategy + business

The ultimate case against using shame as a management tactic

“Earlier this month, what could have been the worst aviation accident in history was narrowly averted.” Written by Leila MacLellan, Quartz

Culture for a digital age

“Shortcomings in organizational culture are one of the main barriers to company success in the digital age.” Published in McKinsey Quarterly

Good Leaders Are Good Learners

“Our research on leadership development shows that leaders who are in learning mode develop stronger leadership skills than their peers.” Published in Harvard Business Review

How CEOs Can Adopt a 21st-century Approach to Communication

“[CEOs] should lead a thorough rethinking of what communications does and should do, subsequently transforming it into the constructive force it can be.” Published in Knowledge@Wharton, University of Pennsylvania

Favorite reads

Turning Around Employee Turnover

“Costly churn can be reduced if managers know what to look for – and they usually don’t.” Published in Gallup (this is my favorite piece on employee turnover)

Forget Exit Interviews. Try ‘Stay’ Interviews Instead

“Of course, when you conduct an exit interview, it’s too late to do anything that will prevent your employee from moving on to greener pastures.” Written by Petter Economy, published in Inc

No Time to Be Nice at Work

“Rudeness and bad behavior have all grown over the last decades, particularly at work.” Written by Christine Porath, The New York Times

To keep employees loyal, try asking what they want

“Aflac CEO Dan Amos’ strategy for preventing costly turnover: He surveys his employees – 70% of whom are women – often. Then he acts on what they say.” Written by Anne Fisher, Fortune

Just for fun