A bi-weekly newsletter on leadership, company culture, employee engagement and feedback by Claire Lew - CEO of Know Your Company.

All issues

Issue 1


The Heartbeat Interview

Every few weeks, I ask one question to a founder, CEO, manager, or business owner I respect…

One Question with Jason Fried

As CEO and co-founder of Basecamp and a NYTimes best-selling author, Jason shares three things he wish he learned earlier in running Basecamp for the past 18 years.


Latest reads

How Tech Employees Really Feel About Their Bosses

“One in three tech employees feel that their bosses have a negative impact on company culture, according to a survey of 20,000 workers in the tech industry.” Published by Fortune

It’s 2017 and Mental Health is still an issue in the workplace.

“Last week a personal email I wrote was retweeted over 7,000 times, and liked by almost 30k people…” Written by Ben Congleton, CEO of Olark

Harassment in Tech: Getting Beyond Words & Committing to Action

“Now it’s up to all of us to decide what next. Do we just tweet angrily and go back to status quo? “ Written by Hunter Walk, Partner at Homebrew VC

It’s a dangerous time to be a bad CEO

“Half of the CEO jobs that changed hands in the wholesale and retail industry in 2016, for instance, were outright dismissals, rather than mere retirements, compared with 14 percent in 2015.” Published by The Washington Post

The More Senior Your Job Title, the More You Need to Keep a Journal

“The French philosopher Blaise Pascal pointed out that ‘All of humanity’s problems come from man’s inability to sit quietly in a room alone.’” Published in HBR


Favorite reads

Why good bosses tune in to their people

“The most effective bosses devote enormous effort to understanding how their moods, quirks, skills, and actions affect their followers’ performance and humanity. “ Published in McKinsey Quarterly (this is one of my favorite pieces of all-time!)

Lazy Leadership

“Let’s just get this out there: on paper, I’m a terrible CEO….” Written by Andrew Wilkinson, Founder of MetaLab

Four Of My Biggest Mistakes As A New CEO And The Single Reason I Made Them

“The year? 2013. The place? Likeable Media. I had just stepped in as CEO. …” Written by Carrie Kerpen, CEO of Likeable Media

Research: We Drop People Who Give Us Critical Feedback

“…people tend to move away from those who provide feedback that is more negative than their view of themselves.” Published by HBR

What Do Workers Want from the Boss?

“So, what do workers want from their managers? In a word, communication.” Published in WSJ


Just for fun